APA Adoption Center Employment Opportunities

ADOPTION COUNSELOR

Accountable: Adoptions Supervisor/ Director of Operations

Supervises: No One

Job Summary: Facilitate animal adoptions in accordance with APA policies and procedures. Assist other departments as requested in handling animals and adoptions. Work in admitting room assisting clients with relinquishing owned or stray animals. Develop an understanding of APA policies and procedures in keeping with AVMA and AHA recommendations. Additional duties as requested.

Duties & Responsibilities:

  • Assist, educate and counsel prospective adopters, while adhering to APA policies and procedures
  • Answer multi-line phone system and direct calls to appropriate department
  • Assist with adopter-to-animal and animal-to-animal visits
  • Dock support and handling of donated items
  • Respond to intercom assistance requests
  • Assist clients wishing to surrender pets to the APA
  • Loading and unloading of “in kind” donated items
  • Maintain cleanliness of front desk and adjacent areas
  • Counsel clients seeking euthanasia of a pet
  • Additional duties as requested

Position Requirements:         

  • High school diploma or equivalent & moderate computer literacy
  • Ability to follow verbal and written instructions
  • 3 years experience in customer service preferred
  • Ability to adapt to new situations
  • Ability to communicate with other staff and clients
  • Some care and handling of domestic animals of various types preferred
  • Ability to work in high-stress and emotional situations
  • Ability to represent the Animal Protective Association in a professional manner

How to Apply:

 Submit a cover letter, resume and professional references to operations@apamo.org.

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