Location: APA Olivette
The Client Services Supervisor provides leadership and direction to adoption and intake team members and implements and maintains superior standards in accordance with APA policies and procedures. Through hands on leadership, assist with daily tasks and provide ongoing support to team members. This includes answering phones and responding to emails in a timely manner, greeting guests, and assisting with intakes and adoptions. Monitor the needs of APA clients to ensure quality customer service and addresses or resolves problems or complaints as needed. Promote positive and timely communication with the team and assist with onboarding, training, and coaching staff. At least 3 years’ experience in customer service and 2 years’ experience in animal health or welfare required. Leadership experience preferred. This position starts at $19/hour, commensurate with experience. The APA also offers a comprehensive benefits package to full time employees to support the health and wellbeing of our team and their families.
- Flexible schedule options, with one weekend day required
- Fulfilling, mission-based work
The Animal Protective Association of Missouri (APA) is an innovative and progressive leader in animal welfare, dedicated to bringing people and pets together, advancing humane education, and creating programs beneficial to the human-animal bond. With a 100-year history in the St. Louis region, the APA helps over 5,000 pets find safe loving homes each year. Thousands more are helped through wellness, outreach, and supportive programs that keep pets healthy and with the people who love them.
The APA is committed to being a diverse, inclusive, and equitable workplace where all employees and volunteers feel valued and respected. We are committed to a nondiscriminatory approach and provide equal opportunities for employment, growth, and advancement in all areas of the organization.
The culture of the APA is built on trust, compassion, accountability, joy, support, and respect. We continually invest in the personal and professional growth of our team members and value innovation and new ideas that make it possible for us to meet the needs of the community we serve.
Interested applicants should complete the application form below.